Can I order by telephone?

For online customer orders no. If you would like to stock the Fantom Sports brand in your supplement store, gym or studio please email us at

How much does delivery cost?

Standard delivery in Australia is FREE for orders over $99. If your
order is less than $99 it will cost a flat rate $9.95 for standard shipping. Express shipping is a flat rate cost of $19.95 Australia Wide.

How can I contact you?

You can contact us via Email or via the contact form found on the Contact Us page. We welcome customers contacting us for any reason, whether it be a complaint or a compliment.

How can I get details of my order progression?

You will be sent a tracking number in the notes section of the order confirmation. You will receive up to date tracking and delivery details as they become available.

Orders are usually despatched within 1 day of receiving. If there is an issue with an order we will contact you as soon as possible to explain the reason.

How fast will you respond to my email?

We respond to all queries as quickly as possible, usually within 1 working day.

How can I pay for my order?

If you use our online ordering system you can pay by Credit Card, Debit Card, PayPal and AfterPay.

How can I place an order?

You can place an order via our online ordering system. Click here to view our range of products.

How do I return goods to you?

Due to the nature of supplements and health regulations we can not accept any returns of opened products unless they are faulty. You can not return a product because you didn’t like the taste, texture or recommendation.

In the case of products being faulty you must contact us immediately (within 3 days of delivery) directly at with photo evidence and information about the product. We will likely want the product returned so we can investigate the issue further to ensure it does not happen again.

How will my products be shipped?

We use Shippit which gives us the option to use multiple shipping carriers based on the fastest service. Our top carriers include Aus Post, Aus Post Express & Couriers Please. We find these companies provide the most reliable service to our customers. Shippit provides the most comprehensive tracking and shipping notifications from a customer perspective.

We also use a courier service for our fragile goods to ensure customer satisfaction and this also provides extra insurance.

Is your online ordering system safe?

Yes, a company called eWay does our credit card handling. These people specialise in credit card purchasing via the Internet and use the latest 128-bit encryption technology. The credit card number is checked against your address for verification and if there are any discontinuities the transaction will not be authorised. It is so safe that we would recommend people use this service instead of sending credit card details through the post.

What do you do with my personal details?

We respect your privacy and as such you can be rest assured that we never pass on your details to other parties.

What if I have a query?

If you have a query you can email us at

What will show on my credit card statement?

The name that will show on your statement is Fantom Sports.

When will I receive my goods?

Orders placed by 11am on a business day are despatched the SAME DAY. Orders placed on weekends or public holidays will be despatched the next business day. If we cannot dispatch your order due to stock within this time frame we will notify you and determine a solution.


Please take Public Holidays into consideration when placing orders. If we have a promotion or sale please take into consideration there may be an extra delay due to a higher than normal number of orders!


Please use the tracking number we provide to stay up to date with tracking notifications and updates.