Shipping & Returns
Shipping
Standard shipping is charged at $9.95 for for orders up to $99 within Australia. Orders over $99 will be shipped for free within Australia. We offer an express shipping option available for a flat rate of $19.95.
Fantomsports.com.au reserves the right to change this at any time.
Returns
We love to make sure you are completely satisfied with your products and experience.
Return unopened items within 14 days.
If you change your mind or simply aren’t happy for any reason, you can simply return your unopened product to our online warehouse within 14 days of purchase.
You must tell us you wish to cancel within 7 days of your receipt of the Goods;
The Goods must be returned to us within 14 days of your telling us you wish to cancel:
- With both goods and all packaging in their original condition;
- Securely wrapped;
- Including a printed order receipt;
- At your risk and cost.
After we have received the Goods, we will credit your credit or debit card with the full purchase price of the goods returned no later than 14 days from the date of receipt;
If you do not return the Goods to us, you are still liable to us for the cost.
We are under no obligation to collect or recover Goods from you.
How to request a return
To begin processing any type of return, please contact our Customer Service team by emailing proteinaustralia@outlook.com and provide your name, the order number, and the reason for returning the product.
This includes if a product you receive is damaged during shipment, is not what you ordered or you are simply not satisfied.
Still have questions?
Please email our amazing Customer Service team on proteinaustralia@outlook.com